Lahore MetroBus
Punjab Mass Transit Authority was tasked with creating and maintaining a safe, efficient, and comfortable urban transportation system for Pakistan's second-largest city. With a population exceeding 11 million (growing at 3.5% annually) Lahore's public transport infrastructure had long been unsafe, fragmented, and poorly managed. The Government of Punjab partnered with LMKR to ensure feeder routes of the metro bus project in Lahore operate at optimal performance levels. TRVERSE delivered an integrated security and monitoring solution aimed at giving commuters a secure, hassle-free journey.
Challenge
An unsafe, fragmented network in Pakistan's second-largest city.
Lahore's public transport network was unsafe, under-developed, fragmented, poorly managed, and highly inefficient. Residents preferred cars or motorcycles to buses, deepening congestion, harassment, accidents, and road crime. Vehicles such as wagons frequently operated without valid licences or authorised routes and were routinely overfilled, offering little safety or comfort. The city needed a modern mass transit system that would entice people to ride public transport rather than rely on private vehicles and required a real-time monitoring and security infrastructure to sustain that confidence at network scale.
The feeder route network, spanning 200 buses across 17 routes and 28.5 km, required centralised visibility and coordinated incident management that the existing disjointed systems could not provide.
Solution
- 1Centrally controlled video surveillance and security operations across all feeder buses and corridor infrastructure
- 2Integrated communications and network monitoring connecting control staff, operators, and field teams
- 3KPI monitoring of bus operators and corridor performance, ensuring operators meet required service levels
- 4Helpdesk and incident coordination for disruptions and emergencies, enabling rapid service restoration
Outcomes
Measurable results delivered in production